Returns & Refund Policy
We stand behind our products. If you're not completely satisfied, we make returns easy.
Return Policy Overview
At Babar Dewan Electronics Trading LLC, customer satisfaction is our top priority. We offer a hassle-free 7-day return policy on all products purchased from our online store.
Eligibility for Returns
You can return any product within 7 days of purchase, provided the following conditions are met:
- Condition: Product must be unused, in original condition, and in the original packaging
- Accessories: All original accessories and documentation must be included
- Seals: Manufacturer seals and security stickers must be intact
- Proof of Purchase: Original receipt or order confirmation required
- No Damage: Product must show no signs of damage or use
- Factory Sealed: For sealed items, packaging must remain unopened
Non-Returnable Items
The following items cannot be returned:
- Products returned after 7 days from purchase date
- Items that have been opened or used
- Products with damaged or missing original packaging
- Items showing signs of wear or use
- Products with broken manufacturer seals or stickers
- Customized or specially ordered items
- Clearance or final sale items (clearly marked)
How to Initiate a Return
Follow these simple steps to return your product:
Contact Us
Reach out via WhatsApp, email, or phone with your order number and reason for return.
Receive Return Authorization
We'll provide you with a return authorization number (RA#) and detailed return instructions within 24 hours.
Ship Your Return
Pack the item securely and ship it to the address provided. We'll send you a free return label or reimbursement arrangement.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method.
Refund Processing
Refund Timeline:
- Upon return receipt and inspection: Refund approved
- Processing time: 3-5 business days
- Refund destination: Your original payment method
- Credit card refunds: May take 5-7 additional days to appear in your account
- Bank transfers/other methods: Timeline varies by financial institution
Shipping Costs
- Original Purchase Shipping: Non-refundable
- Return Shipping: Free (return label provided)
- International Returns: Shipping costs shared fairly
Damaged or Defective Products
If your product arrives damaged or is defective, we will replace it free of charge or issue a full refund, including original shipping costs. Contact us immediately with photos of the damage.
Exchanges
We don't offer standard exchanges. However, you can:
- Return the item and place a new order (if within return window)
- Contact us for special arrangements on size/color exchanges
Wholesale & Bulk Orders
Wholesale customers may have different return terms. Please contact us directly for your specific wholesale return policy.
International Returns
For customers outside the UAE:
- Return window: 7 days from delivery
- Return shipping: Costs may apply for countries outside GCC
- Refunds: Processed after item inspection
- Customs: Any applicable customs fees are customer responsibility
Questions About Our Return Policy?
We're here to help! Contact our customer support team.