FAQ

Yes. Every product sold at Babar Dewan Electronics is 100% genuine and sourced through vetted supply partners, then checked before dispatch. All items come with manufacturer warranty coverage.

Coverage varies by category: smartphones & tablets get 12 months, laptops & computers get 12–24 months, and wearables, accessories, audio & peripherals get 6–12 months manufacturer warranty. This covers manufacturing defects and factory faults under normal use — it doesn't cover physical/liquid damage, unauthorized repairs, normal wear and tear, or lost/stolen items. See our full Warranty & Support policy.

Contact us via WhatsApp (+971 52 117 6995), email (sales@babardewan.com), or phone with your order number and a description of the issue. We'll assess your claim within 24–48 hours and arrange a repair, replacement, or manufacturer escalation. Out-of-warranty repairs are also available.

We offer a hassle-free 7-day return window from date of purchase. The product must be unused, in original packaging with all accessories/documentation included, manufacturer seals intact, and accompanied by proof of purchase. Approved returns get a full refund, no questions asked, processed within 3–5 business days — and we provide free return shipping labels. See our full Returns & Refund Policy.

Contact us via WhatsApp, email, or phone with your order number and reason for return. We'll issue a Return Authorization number (RA#) with instructions within 24 hours, then you ship the item to the address provided.

Yes. Standard UAE delivery takes 1–4 days and covers all emirates, with orders dispatched within 24 hours. Express delivery (2–3 days, flat AED 25) is available for Dubai and Abu Dhabi. Free shipping applies to UAE orders over AED 500. Free pickup is also available from our Deira, Dubai office, Saturday–Thursday 9 AM–6 PM.

Yes, to 50+ countries. GCC countries (Saudi Arabia, Kuwait, Qatar, Oman, Bahrain) typically take 3–7 days. Rest of world delivery takes 7–21 days via air freight/DHL/FedEx with full documentation and optional insurance. See our full Shipping Policy for shipping terms (DDP/DAP/FOB/CIF).

Yes — every order includes real-time tracking. Your tracking number is emailed to you as soon as your order is dispatched.

Yes, we offer exclusive bulk pricing for verified resellers, retailers, and distributors, plus sea/air freight and FCL/LCL container options for orders of 50+ units. Contact us on WhatsApp to share your business details and receive your private price list.

Yes, our International Version devices are factory unlocked and support both physical SIM and eSIM, so they work with any GSM carrier worldwide. Middle East Version devices are configured specifically for regional use.

Our team is available Saturday–Thursday, 9 AM–6 PM (UAE time), via WhatsApp (+971 52 117 6995), phone, or email (sales@babardewan.com).